Contact information

Contact Us

At ATÈLIA, we believe in thoughtful communication and a seamless customer experience. Whether you have a question about a product, need assistance with an order, or would like to learn more about our collections, we're here to help.

Customer Support

Email: ateliaabaya.in@gmail.com

WhatsApp: +91 88503 86099

Support Hours

Monday – Saturday
11:00 AM – 7:00 PM (IST)

Please allow up to 24–48 business hours for a response.

Order Support

To help us assist you more efficiently, please include the following details when contacting us regarding an order:

Full Name
Product Name / Order Reference
WhatsApp Number used during order confirmation
Description of your concern or query
Relevant images or videos (if applicable)

Grievance Support

If you have an unresolved concern relating to your order, delivery, product quality, or overall customer experience, you may contact us at:

Email: ateliaabaya.in@gmail.com

Subject Line: Grievance Support – ATÈLIA Order

All concerns are reviewed individually, and we aim to respond within 24–48 business hours. Resolution timelines may vary depending on the nature of the issue, courier coordination, product review, or internal verification requirements.

Important Information

ATÈLIA currently follows a WhatsApp-led order process. Order confirmations, size and length discussions, payment instructions, dispatch updates, and customer support may be handled through WhatsApp and/or email.

Customers are requested to ensure that all information provided during the ordering process is accurate, including: